This textbook is written from the perspective of practising line managers whose job involves human resource responsibilities. It covers the essential aspects of HR as they devolve and are integrated into line management responsibility. It includes a chapter on negotiations and new international cases have been added to the end of each chapter. This edition includes secitons on: ethics; whistle blowing; participation and partnership; strategic HRM; call centres and teleworking; Knowledge Management and Organizational learning; IT; and small businesses.